Refund policy

πŸ” Refund & Return Policy – ZyraGo

Last Updated: April 2026

At ZyraGo, customer satisfaction is our top priority. We are committed to delivering quality products and a smooth shopping experience. If something isn’t right, we’re here to help.

πŸ“¦ Return Eligibility

You may request a return within 7 days of receiving your order.

To qualify for a return:

  • The item must be unused, unwashed, and in original condition
  • Must be returned with original packaging
  • A valid order number or proof of purchase is required

🚫 Items Not Eligible for Return

We do not accept returns in the following cases:

  • Products that have been used or damaged by the customer
  • Items returned without original packaging
  • Discounted or sale items (unless defective)
  • Any return request made after 7 days

πŸ’Έ Refund Process

Once your returned item is received and inspected:

  • You will be notified of approval or rejection
  • If approved, refund will be issued within 5–10 business days
  • Refund will be sent to your original payment method

🚚 Shipping Charges

  • Shipping charges are non-refundable
  • Customer is responsible for return shipping cost
  • If the item is defective or incorrect, ZyraGo will cover the return cost

❌ Order Cancellation Policy

  • Orders can be cancelled within 12 hours of placing the order
  • After processing/shipping, cancellation is not possible

⚠️ Damaged or Wrong Item

If you receive a damaged or incorrect product:

  • Contact us within 48 hours of delivery
  • Provide clear photos or video proof
  • We will offer a replacement or full refund (no extra cost)

πŸ“© Contact Information

For returns, refunds, or support:

Email: thezyrago@gmail.com
WhatsApp / Phone: +92 300 3991924

πŸ”’ Final Note

ZyraGo reserves the right to deny any return request that does not meet the above conditions.